Frequently Asked

Questions

Why use hops?1/5
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Hops, made from the flowers of the Humulus lupulus plant, have powerful anti-inflammatory qualities that help reduce skin scarring. They’re also loaded with phytonutrients — plant goodies that are great for toning and softening the skin. Because of their rich source of antioxidants, hops help prevent damages and keep skin looking youthful and bright. Try our Rescue Cream or our women's and men's hemp moisturizing cream, all of which contain high hop content!
Why use hemp?2/5
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Hemp seed oil is composed of 80% essential fatty acids. It has a two-to-one ratio of Omega-6 to Omega-3, which is considered optimal for skin health, which is important for both women and men's skincare. Essential fatty acids have a strong influence on the barrier function of the skin because they regulate water loss through the epidermis. Using hemp seed oil naturally applies these essential ingredients to the skin to help nourish the skin from the outside, making hemp seed oil especially beneficial for dry and irritated skin.
Does your moisturizer smell like beer?3/5
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No — not even close! Although hops are common to both beer and to Batch Twenty-One, the wonderful floral and citrus scents of hops are their only commonality.
Is your product environmentally friendly?4/5
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Yes! To start, we carefully select every ingredient in every product to ensure they are derived from sustainably-produced plant materials. Our packaging, labels and shipping boxes are made from recycled content as well. At Batch Twenty-One, we believe mother nature gave us all the materials we need to keep our skin looking healthy and clean, and we owe her a promise to sustainably produce our products for this generation and future ones.
Can I return a product?5/5
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REFUND POLICY
We hope all of our customers are happy with their purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

REFUNDS
All refunds must be postmarked within thirty (30) days of the purchase date. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(801)-883-9911
batch21skincare@gmail.com